For Consumers

The Fairbanking Foundation is a charity that has been campaigning for and certifying fair financial products for ten years.

Until October 2021 we ran the Fairbanking Mark scheme for a financial products that met the high standards of our independent accreditation scheme. That scheme has now ended but you can find a list of the providers that obtained and held a Fairbanking Mark here.

If you are looking for free, independent and impartial information or advice about a personal finance problem or issue affecting you, we do not provide advice to individuals but here are the top three people that do, which are used and trusted by millions of consumers in the UK:

Citizens Advice give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. This national charity and network of local charities offer confidential advice online, over the phone, and in person, for free. Citizens Advice

MoneyHelper – this service joins up money and pensions guidance to make it quicker and easier to find the right help. MoneyHelper brings together the support and services of three government-backed financial guidance providers in the UK: the Money Advice Service, the Pensions Advisory Service and Pension Wise English. MoneyHelper

StepChange is a charity that offers free debt advice based on a comprehensive assessment of your situation. then provide practical help and support for however long it’s needed. Their team of debt experts help 635,000 people a year to deal with their debt problems providing the advice and support people need to achieve long-term financial control. StepChange