In addition to carrying out in-depth consumer research and analysis, a key part of The Fairbanking Foundation’s work involves producing and publishing authoritative reports to share the findings and conclusions from this research with any and all interested parties.
Below is a list of the Fairbanking Reports that have been produced up to now, along with a brief synopsis of each reports’ subject matter. To download a PDF simply click on the report covers below.
The survey covers the current accounts of six leading financial institutions, including four of the ‘UK Big Five’ banks, which represent 75% of the current account market in the UK. The analysis concludes that there are substantial shortcomings in the areas of:
• Protecting customers in vulnerable circumstances from scams and fraud,
• Recognising the need for additional support of customers early enough,
• Dealing with any dependency arrangements in a coherent way