5-Star Fairbanking Marks accredited to products

Customer vulnerability and current accounts – a review of UK practice.

The report “Customer vulnerability and current accounts – a review of UK practice” concludes there are serious service gaps in the current accounts that UK banks offer to customers in vulnerable circumstances who live with mental health conditions that can significantly affect their decision-making (such as dementia or learning disabilities), or long-term physical health problems that can lead to financial difficulty and debt (such as cancer).

Save as you borrow — credit unions creating good habits.

67% of borrowers who had no savings, and found it impossible to put money aside, now have plans to save regularly throughout the year as a result of using a Save As You Borrow product.

“The Fairbanking Foundation believes that banking providers should act in the ‘common good’ – that they owe a duty of care to their customers and to the country as a whole. As water companies are obliged to provide a product that is healthy and good for their customers, so too should banks, building societies and other financial institutions.

To help to achieve this, the Foundation has been set up as a charity dedicated to encouraging and helping banking institutions improve the financial well-being of their customers.”

Antony Elliott, OBE, FCIB
Chief Executive, The Fairbanking Foundation
  • The Fairbanking Foundation has been set up, as a charity dedicated to encouraging and helping banking institutions to improve the financial well-being of their customers and thereby the UK public as a whole.

    Our work is designed to provide well-researched, independent and insightful new input to encourage and assist in producing financial products that enable people to manage their money better.

  • The work we do includes:

    • customer research to better understand what drives people’s financial well-being
    assessment of banking products against this understanding, and publication of results
    • the Fairbanking Mark certification scheme  to identify and spotlight the leading products available and encourage competition between providers to offer the best products
    • advisory services offered to financial institutions, industry associations and other bodies to encourage the development and improvement of banking products that are helpful to the customer

  • Our Patrons

    The Most Reverend and Right Honourable Justin Welby, Archbishop of Canterbury

    Rt Hon John McFall, Lord McFall of Alcluith

    The Archbishop of Westminster, the Most Reverend Vincent Nichols

    Sir Anthony Seldon


Customer Views

We asked credit union members about their experience of having a loan.

Customer Views

What are some of the key benefits of your financial product?

New products with
Fairbanking Marks

Find out which UK retail products and Institutions have recently gained a Fairbanking Mark.

Latest Certifications

Latest news from the Fairbanking Foundation

All that is new and noteworthy. Find out what has been going on for us and how it might affect you.

What we are doing

Current Fairbanking
research and findings

Take a look at the latest research and our findings on the financial well-being of customers.

What we are saying